Frequently Asked Questions :
You can click each question that you are interested below, then it will bound to the answer directly.
- 1. Does Chiuer LED lights UL ETL DLC standard for North American market?
- 2. Where is the LED lights shipped from ?
- 3. What is the return policy of LED lights in Chiuer.com ?
- 4. What if the light fixture stop working, how can i get it replaced ?
- 5. How do i place order ? Do you accept PayPal, credit card, cash, wire transfer ? And do you offer payment term?
- 6. Where is your warehouse located ? And can i go to pick up goods at your US warehouse ?
- 7. Do you sell your products to out of US mainland such as Hawaii, Alaska, Puerto Rico or Canada ?
- 8. I want private label for your product, can you do OEM service ?
- 9. I need a drop shipping to my customer directly, but I need to confirm there is no pricing & contact information about your company in the shipment, then I will make purchase.
- 10. How to use coupon to get saving in your store ?
- 11. Why I cannot click the “add-to-cart” button or “PayPal Buy Now” button ?
1. Does Chiuer LED lights UL ETL DLC standard for North American market?
Yes, all of our LED lights are UL/cUL, ETL/cETL DLC listed for North American market, with limited 5 years warranty. If you are electricians or electrical contactors, and want to apply for rebate program using our products, feel free to contact us for DLC model number or IES, LM79, LM80, photometric report.
2. Where is the LED lights shipped from ?
For any LED lights in our store notifying in stock after your selection of any specific item are shipped from our USA warehouse, handling time often about 1 business day (if payment is received before 12:00 a.m.NY time, order can be shipped out the same day), delivery time about 2-4 business days to United States mainland. While for those customers located in Hawaii, Alaska or PR or Canada, additional shipping cost would be charged. If you are living these area, contact us for freight quote before checkout, then we can arrange shipping to these states as well.
3. What is the return policy of LED lights in Chiuer.com ?
We accept return and refund, shipping cost on return to our US warehouse is on the buyer’s account, light fixtures should be not used. Package should be well protected, then a full refund would be returned within 1-3 business days. For more details, refer to our shipping & return policy.
4. What if the light fixture stop working, how can i get it replaced ?
If such case happens, please take some photos or short video as proof to show us first, after checking with our engineer and judge which part or component is not working, we will send customer a new part as the broken part’s replacement, if we cannot judge which part/component go wrong, we will send customer a new replacement first, and customer are required to send the dead light fixture back to our addressed warehouse with our given shipping label, we burden two-ways shipping cost.
5. How do i place order ? Do you accept PayPal, credit card, cash, wire transfer ? And do you offer payment term?
Customer can place order online in our store by adding items into shopping cart and make payment directly, Our store only accept PayPal, credit card, wire transfer. If you have large order, feel free to contact us for better price, then we can issue a proforma invoice and send to your email address for confirmation. After payment has been confirmed, we can arrange shipping the same day or next business day, tracking # can be given within 1-2 business days also.
We don’t offer payment term at this moment, but for customer we’ve been cooperating for more than one year and the credit reputation is good, we can sign a contract/agreement and consider to start from 1,000USD credit first for each week, e.g. Payment term starts on Sept. 12th, and ends on Sept. 19th, you don’t need to pay for any order placed during that period, but on Sept. 20th, payment should be fulfilled timely for these order.
If there is any intentional delay of effecting payment, we will reserve the right to take legal action or other proper ways to deal with this issue.
Below is the Youtube video to show you how to place order and make payment on our website
Send payment by credit card(Mastercard, Visa, Discover, American Express)
Send payment by wire transfer
6. Where is your warehouse located ? And can i go to pick up goods at your US warehouse ?
We have several warehouses across United States, but not every item is stocked in all warehouses, therefore, feel free to enquiry us to check where the item you demand is stocked, then you can go to the warehouse for pickup. Kindly note, some warehouse belongs to the third party, so pickup is not allowed.
7. Do you sell your products to out of US mainland such as Hawaii, Alaska, Puerto Rico or Canada ?
Yes, we did, if you are from these region in Hawaii, Alaska, PR and Canada, please leave us message on contact form or send us email for shipping quote, then our quote team will get back to you and make a proforma invoice for your confirmation to order.
8. I want private label for your product, can you do OEM service ?
Yes, OEM/ODM service is offered, we can print out your own logo or label and stick to the light fixtures as required so that you can sell our product in your own brand. Also if you want to pack the light with your own branded box, we can do it also, just need to charge you the printing fee.
9. I need a drop shipping to my customer directly, but I need to confirm there is no pricing & contact information about your company in the shipment, then I will make purchase.
Our package is neutral box without bearing our company contact information or pricing, so you don’t need to worry that your customer will buy from us directly. Also If your customer find us, you can tell us the name of your customer, then we will stop making quotation to him and advise him to buy directly from you.
Besides, for drop shipping order, when we update the tracking info. to you, and you need to advise your customer as well, because if he doesn’t know anything about the shipment, he would reject to sign the package and tell the shipping company that he doesn’t order it, in that case, FedEx or UPS will directly return to our USA warehouse. And we have to tell our warehouse staff to restock the goods and ship out again,therefore, the additional two-ways freight would be covered by you.
10. How to use coupon to get saving in your store ?
Here is a short video to show you how to use valid coupon to get saving in our store.
11. Why I cannot click the “add-to-cart” button or “PayPal Buy Now” button ?
You need to choose the variable option first because some listing are variable products for different wattages, color temperatures or voltage, mountings, that is why you need to select variable option first, then the “add to cart” button or “PayPal buy now” button can be activated from grey color to blue and yellow respectively.